Simply Stoves Reviews

I found the Stovax wood burner model I was after at a fantastic price. The delivery was quick and smooth, arriving securely packed in a wooden frame on a pallet. Really pleased with the service!

The whole process from when I first reached out to when the stove showed up was a breeze. It came well-packaged, all set up and ready to use. Absolutely splendid!

Simply stoves is a well-organized and reliable business. Their shop had a friendly vibe, and they gave us solid advice. Even though we had to hang tight for a few weeks because of a delay in getting the stove (which was beyond their control), they handled everything efficiently. The installation team was courteous and took good care of our home. We’re super satisfied and cozy customers!

Fantastic company and quick delivery! The stove is exactly what I was looking for. This is my second stovax stove from Stockton, and it's a wonderful little unit.

Super helpful over the phone, provided info about the stove and all that, really fast and efficient, showed up right on time. Free delivery too. Great service!

I’m really let down by Simply Stoves. I ordered a Stovax County 3 and got one confirmation email about my order, but then nothing else. Eight days later, I get a call from a delivery driver saying he’s outside my place with the stove while I’m stuck at work. Being self-employed, I had to leave my job, which disappointed my customers and cost me money just to check the stove (they ask you to inspect it upon delivery to ensure it’s not damaged). Overall, I’m quite disappointed. The stove itself is fine, except for the ash tray that has a few scratches, but that doesn’t bother me too much. I wouldn’t suggest Simply Stoves since their communication is really lacking.

We purchased a Stovax multi-fuel stove from Simply Stoves, and they were amazing. Chris was our point of contact, and he was just fantastic, assisting us every step of the way, even quickly sorting out an issue with a part that was missing. I’d totally suggest them to anyone.

This place is fantastic. I've placed an order and plan to get more in the future.

My initial shopping experience with Simply Stoves has been quite frustrating, and the representative I spoke with today (Taylor?) didn’t seem to prioritize either the company or its customers.

I placed an order for a Gazco Vision stove (Order #63960) on May 23rd.

At the online checkout, there were no delivery details provided—just vague options like...

Shipping
South East Delivery

or

Collection from Our Essex Store

*** It’s worth mentioning that there’s no prompt during checkout to scroll down and find a link among 17 others that explains what actually happens with your delivery? ***

After placing my order, I didn’t hear anything for days, just an email saying - "Just to let you know — we've received your order #63960, and it is now being processed:"

Four days went by, and I was still unsure if my order had even gone through.

On the afternoon of the fifth day, I missed a call from Taylor, who said I needed to call back to schedule my delivery.

When I returned the call, I learned that they could only deliver on two days: next Wednesday (10 days after purchase) or the following Wednesday (17 days after purchase).

I explained that Wednesday is the only day in the week when I can’t guarantee someone will be home all day since I’m away for work and my wife has the school run. Unfortunately, no other options were available.

I asked if the delivery driver could call me on the way, and the response was blunt - "I can't guarantee this" (verbatim).

When I inquired about alternatives, I was told rather rudely - "if you are not there we will hold the item until you pay for it to be redelivered - A late delivery fee" (verbatim).

I asked Taylor to confirm that the nearly £900 item we just bought would only reach us if we paid a ransom, to which she replied, "This is our delivery policy."

I told Taylor to send the item on the only day we wouldn’t be home and that we’d have to take our chances with my wife’s schedule. There were no other options, so I ended the call.

Just five minutes later, Taylor called back to say - "I can organize a time slot for you if you pay £40."

No apologies for the hassle? No effort to find a solution? Just pay £40, and I’ll deliver your item when someone is home.

I suggested my neighbor could sign for it, and was met with a rude response...

"It is a kerbside pallet delivery, you need to sign or pay a fee" (verbatim).

I told Taylor to send the item, and we’d just have to hope for the best.

The way Taylor communicates with customers is incredibly negative, unhelpful, and dismissive.

Honestly, I can’t recall a single moment in our two phone conversations where she offered anything useful or supportive!

What a shame.

We were really looking forward to getting our stove, but this one person ruined the whole experience for us.

We’re renovating and need multiple stoves, but we won’t be shopping here again.

***UPDATED POST FOLLOWING THE DETAILED REPLY FROM SIMPLY STOVES BELOW***

You’ve completely missed the point here.

Your response, much like your website, is filled with excuses and fluff.

If you had taken a moment to consider the situation instead of getting defensive, you’d see that your representative provided a truly terrible customer experience—just awful!

The rest... in the grand scheme of things, is irrelevant.

The stove is fantastic! We had a bit of a hold-up with our building work, so it got installed two months after it arrived. Turns out we were missing a small part. I reached out to the company, bracing myself for the typical 'computer says no' response, but I was blown away by how quickly they got back to me. They sent the missing part in just two days! This company truly cares about its customers and offers great products at awesome prices without skimping on service. If you're thinking about placing an order, go for it—you won't regret it!

The stove arrived today right on schedule. The service was outstanding from beginning to end. The team on the phone was super professional and friendly. They were incredibly helpful, starting from the initial call for guidance to arranging the delivery. I would highly recommend them.

I placed an order for a Gazco Ereflex Skope 85r Inset Electric Fire in June, and now that my media wall is up, the fireplace looks stunning. It was totally worth it to invest a little extra for that authentic fire vibe. I'm really happy with this buy.

We purchased an electric stove from Simply Stoves, and it showed up right on schedule. Sadly, it had been damaged during shipping.

But this was not an issue for the company. They arranged for the damaged stove to be collected and a new one to be sent out. Actually, we were out of town when the replacement was set for delivery, and they kept it safe until we got back home.

Top-notch service all the way!

This was my first time buying from this company, and I gotta say, I’m really impressed with how they handled everything—service, communication, and especially the pricing. I looked around for a specific Westfire wood burner since I had one in the past, and Simply Stoves had it for a fantastic deal—way cheaper than what I spent previously for the same model. They even called to check when I wanted it delivered and made sure it arrived at a time that worked for me. I’d recommend them without a second thought.